Shipping Policy

 


At City Shades, we are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand how we handle your orders.

Order Processing

  • We strive to process and ship orders within 1-3 business days after receiving payment, unless otherwise stated.
  • Order processing times do not include weekends or holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Times

  • Our estimated shipping times are between 6-10 business days.
  • Please note that we do not hold stock on hand; our products are sourced from a supplier abroad, which can affect shipping times.
  • Shipping times are estimates and may vary depending on factors such as customs clearance, shipping carrier delays, and other unforeseen circumstances.

Shipping Methods and Costs

  • We offer various shipping methods, which will be displayed at checkout. The available options may include standard shipping, expedited shipping, and other services depending on your location.
  • Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Tracking Your Order

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
  • You can also track your order status directly on our website by entering your tracking number in the tracking section.

Delivery

  • Deliveries are made to the address provided at checkout. Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
  • If you are not available at the time of delivery, the carrier may leave a notice with instructions on how to arrange for re-delivery or pick up from a local depot.

Shipping Within Europe Only

  • Currently, we only ship to destinations within Europe.
  • Please be aware that orders may be subject to import duties, taxes, and customs fees depending on the destination country within Europe. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Delays

  • While we strive to ensure timely delivery, there may be instances where delays occur due to factors beyond our control, such as customs processing, shipping carrier delays, and other unforeseen circumstances.
  • In the event of a significant delay, we will notify you via email with an updated estimated delivery date.

Undeliverable Packages

  • If a package is deemed undeliverable due to an incorrect address provided by the customer or other issues, the package will be returned to us. We will contact you to arrange for re-shipment to the correct address at your expense.

Lost or Stolen Packages

  • City Shades is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier directly to file a claim.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at support@cityshades.com. We are here to assist you and ensure your shopping experience is as seamless as possible.

Thank you for choosing City Shades!